SIZE & FIT
How to choose my size?
-For the APL-collection: the APL’s fit rather small. If you are in between sizes, choose the bigger one.
-For the ICNS-collection: the ICNS-collection fits rather big. If you are in between sizes, choose the smaller one.
Important note: These tips count only if you are in between sizes…
Can I put my orthotics in Komrads sneakers?
Yes you can! All Komrads sneakers have removable insoles so you can fit in your own.
Is there a difference between male/ female sizes?
Our sneakers are made for everyone! In order to facilitate everyone’s decision we offer unisex sizes.
DELIVERY
How long will it take to receive my new sneakers?
We understand your eagerness to wear your newbies, so we do our very best to deliver as soon as possible. Normally between 2 or 3 days after ordering, you receive your package. Placing your order you will receive a track&trace-link in your mailbox when your order is packed.
Is shipping free?
We offer free shipping in Europe. Shipping costs out of Europe will be indicated in your check out process.
How will my sneakers come packed?
Your shoes will come wrapped in recycled tissue paper in a recycled cardboard shoe box to protect them in transit. The box is the encased in a recycled shipping box.
RETURNS
How do I return my shoes?
You can return your shoes unworn and intact if you prefer different size or color, or a refund. Please fill in the retour form you find in the box and send them within 14 days to our HQ: Komrads, Begijnenmeers 75, 1770 Liedekerke, Belgium.
Are returns free?
Let’s be aware of the impact the world of fashion has on our environment. Together we can make a change. Make more conscious choices, shop smarter and return less. That’s why at Komrads you can’t return for free and you’re responsible for the return costs of your package. The costs depend on the shipping method you choose.
PAYMENTS
Which payment methods can I use?
We accept: Credit Card, Paypal, Bank Transfer, Belfius Direct Net, iDEAL, KBC/CBC Payment Button, Bancontact and SOFORT banking.
Can I buy a gift voucher/card?
Of course. Send an e-mail to greet@komrads.world and we will arrange a personal gift voucher for you in your mailbox.
AVAILABILITY
My size is no longer available. When can I expect a restock?
We regularly provide a restock, but you can always request your size via hello@komrads.world.
If you do so, we will ensure your size is available again soon!
Are there any shops where I can try Komrads on?
We’re predominantly online but we are available in a few flagship stores.
Antwerp: Shoe Class, Kammenstraat.
Gent: Shoe Class
Aarschot: Louise Schoenen
Heist-op-den-Berg: Bottine & Nou Concept Store
Mechelen: Sneak Bar, Adegemstraat
Amsterdam: Pek&Kleren
PRODUCT
What are Komrads APL sneakers made of?
Our APL sneakers are vegan (Peta-certificated) and made out of: apple leather (a high quality vegan leather), made in Italy from the apple peels discarded by the juicing industry; 100% recycled rubber (soles) and our laces are made of recycled plastic & recycled cotton.
Please read more about the materials we use here:
MAINTENANCE
How to maintain my Komrads APL?
Before wearing them for the first time, we advise you to waterproof your sneakers and to repeat this operation periodically. Machine cleaning is a no go.
For more information on cleaning your APL pair, read our blogpost about it: https://komrads.world/2020/02/18/how-to-keep-apple-leather-sneakers-clean-and-fresh/
How to maintain my Komrads ICNS?
If the pair you have, does not have a red colored inside, you can wash them in the machine. Don’t put them in the drying machine. If you have ICNS with a red colored inside, don’t clean them in the washing machine. Use baking soda and water to clean them. Let them dry in the sun.
