Return Policy

Hopefully you never need this page,
but in the unlikely case that you want to return our sneakers, please read this carefully.

How does the return process work?

return process

The article can be returned within 14 days after receipt of the product, without giving any reason. The product must be unworn and undamaged and packed in its original and undamaged packaging.
Your order always includes a return form. If you are returning an article, we ask you to send the fully completed return form along with the article.
You can ask for a new size or a refund. The new size, if available in stock, will be sent on costs of Komrads.

Returns must be sent to the address below:
KOMRADS
ShopWeDo
Oudenburgsesteenweg 31 C9
8400 Ostend
Belgium

Once we have received the article with the fully completed return form, your return will be processed as quickly as possible. You are responsible for an undamaged and clean return of the article.

Return costs
Let’s be aware of the impact that the world of fashion has on our environment. Together we can make a change. Make more conscious choices, shop smarter and return less. For this reason, Komrads does not offer free returns and you are responsible for the cost of returning your package. The costs depend on the shipping method you choose and must be paid to the sender.

Refund
The purchase price of your return will be refunded within 1 month to the account number used to pay for your order.
Items purchased in the sale can be returned and the purchase amount will also be refunded.

Remarks and questions
The Komrads team does its utmost to provide you with the best service possible. The utmost care is given to the development, quality and realisation of its products and services. In the unlikely event that something is wrong, we ask you to report this to us as soon as possible.
You can send an e-mail to hello@komrads.world. We aim to reply within 2 working days with information about the handling of your complaint.